Shipping Information

If your medication package fails to be delivered due to no fault of your own, we will send you a substitute package absolutely free, or you will receive 100% refund of your payment. You can read more details in our delivery guarantee page.

  • Medications are shipped within 1 to 2 days of payment completion by Express Mail.
  • Delivery time to the vast majority of countries is 5 to 12 days after shipping.
  • Shipping costs $29 USD per order for the majority of countries.
  • All medicines can be shipped to all countries in our delivery countries list .
  • We require a doctor’s prescription to ship medication to all countries. If you don’t have a prescription, we may be able to help you get one online, please click here for details about our prescription service, it costs $10 USD (it’s free of charge if you have a photo of your used medication bottle/pack with your information clearly printed on it).
  • You will be asked to upload a copy of your prescription (or a photo of your used medication bottle/pack) on the checkout page. If you don’t have a prescription, please add our prescription service when choosing shipping on the checkout page. Please email us or talk to our friendly live chat staff if you have any questions.

You will receive by email a tracking number and a link to the shipping company’s tracking webpage within 1 to 2 days after payment completion. You’ll also be able to check your order’s tracking information when you log into your account page on the FixRx site.

There is no limit on the number of medicine bottles you can buy per order, but since almost all countries allow the import of only 3 bottles of medication per package, if you order more than 3 bottles at once, we will ship your order over multiple packages with 1 week of wait time between shipments, and you will only be charged for the shipping cost of one package.

Medicines are exempt from import duties (VAT) in the vast majority of countries, however very few countries (e.g. UK and France) impose them, and you’re responsible for paying them if you’re in such countries (they are usually 10% to 15%).