Delivery Information

If your medication package fails to be delivered due to no fault of your own, we will send you a substitute package absolutely free, or you will receive 100% refund of your payment. You can read more details in our delivery guarantee page.

  • Medications are shipped within 2 business days of payment completion using DHL Express or FedEx.
  • Delivery time to the vast majority of countries is 4 to 6 days from the time of payment completion given delays at Customs do not occur (they rarely do).
  • Shipping costs $29 USD per order for the vast majority of countries.
  • All medicines can be shipped to all countries in our delivery countries list . The exception is that some medicines (mostly generics) can not be shipped to most EU countries (customers from EU countries will be informed on the Checkout Page if their orders can not be completed).
  • We require a prescription to ship medicines to all countries (copy of ID is not required). If you don’t have a prescription, we may be able to help you get one online, please click here for details about our prescription service (cost is $20 USD).
  • You will be asked to upload a copy of your prescription for each medicine on the checkout page. If you don’t have a prescription yet and you’re ordering our prescription service along with your medicines, please complete placing your order, but do not transfer any payment to us until your prescription is issued. Please contact us or talk to our friendly live chat staff 24/7 if you have any questions.
  • We will send you an email within 24 hours of order placement to alert you if your order is missing a prescription.

You will receive by email a tracking number and a link to the shipping company’s tracking webpage within 2 business days after payment completion. You’ll also be able to check your order’s tracking information when you log into your account page on the FixRx site.

There is no limit on the quantity of medication you can buy. However, there is a limit of 3 bottles (or packs) you can buy in a single order, that’s because the personal medication import law allows a maximum of 3 bottles/packs per shipment. So if you place multiple orders, we will ship the first package right away then wait 7 days before shipping the next one.

Medicines are exempt from import duties (e.g. VAT) in the majority of countries, however very few countries (such as the UK and Romania) sometimes impose them, and you’re responsible for paying them if you’re in such country (they are typically quite low).