Prescription Service

We require a doctor’s prescription to ship any medicine, this is for both our and your protection. You will be asked to upload a copy of your prescription form on the checkout page.

If you’re not able to get a prescription from your doctor, or if you just need a refill, you can add our prescription service to your medicines order at checkout, cost is $20 USD (available under shipping). If you do this, wait until your prescription is issued first before paying for your order. Shortly after you checkout, you will be sent by email a short medical questionnaire (and if you had a prescription for the same medication before, you’ll be asked to send back a photo of your old bottle with your information on it). When you return the questionnaire to us, one of our doctors will review it, and provided there are no issues identified, they will issue a prescription valid for 1 year. It will be automatically attached to your order, and you’ll receive an email asking you to pay so that your medicines can be shipped. You’ll also be able to download your prescription after payment is received.

If, after checking your answers, the doctor decides that a video consultation is needed to make sure you’re getting the right medicine(s), one will be arranged for you. Please note that our primary care doctors are not specialists and may not be able to write a prescription for some medical conditions if you don’t have proof that you had a prescription for the same medication in the past.

*Please note that if you live in one of the following countries, you’ll not be able to purchase our prescription service because their laws require a prescription form from a local doctor to be able to import medicines by mail : Brazil, Russia, Singapore, Switzerland, Taiwan, New Zealand (NZ law requires a Medsafe prescription).