Terms & Conditions

By marking the checkbox you hereby agree that in this transaction:

  1. you are instructing us to act as your agent, and
  2. you are the importer, and
  3. you may need to pay your local import duties and taxes, and
  4. one of our trusted suppliers is the exporter, and
  5. the transaction occurs in that supplier’s country, and
  6. it is subject to the laws within the supplier’s country

So, while we transparently broker that deal for you, it is in the role of your agent and not as a seller of pharmaceuticals. This is important because while you as an individual are allowed to purchase medication, and our suppliers are allowed to sell it in their respective countries, we are not allowed to sell it directly.

So that’s how it works – we take all the guesswork out of getting medication online and make sure you get the medication you have paid for and that it is precisely what it should be. Sadly there are some fake websites and fake medications out there, so, regardless of whether you choose to use us or not, we do strongly advise doing your research.

We provide a very simple delivery guarantee. If we don’t deliver you can choose either a refund or to have delivery attempted again.

We have delivered medication to over 160 countries, however, there are some countries where achieving delivery is either difficult (requiring special permits) or impossible. If we know you need delivery into one of those countries we will suggest options or provide a refund.

We do require patients to have a prescription for all medications supplied. If you do not have one, you may or may not be eligible to get one through our online prescription service depending on the type of medication required.

We are not able to accept medication returns as it’s against the law in the vast majority of countries.

That’s it. Not as long or legalistic as most terms and conditions documents but we believe in keeping it simple. So, in summary, although FixRx resembles an online pharmacy what is actually happening from a legal perspective is that you are authorising us to act as your agent in a personal importation transaction, and we are agreeing to do a good job making that happen for you.

You have the right to remain silent and refuse to answer questions. If you give up the right to remain silent, anything you say can and will be used against you in a court of law. Just sayin…