Shipping Information

If your medication package fails to be delivered due to no fault of your own, we will send you a substitute package absolutely free, or you will receive 100% refund of your payment. You can read more details in our delivery guarantee page.

• Medications are shipped by express mail within 1 to 2 business days of payment completion .
• Delivery time for most countries is 4 days (except for the US where it takes 9 to 12 days due to Tariff clearance delays).
• Shipping costs $29 USD per order for the majority of countries.
• All medicines can be shipped to all countries in our delivery countries list .

• We require a doctor’s prescription to ship medication to all countries. If you don’t have a prescription, we may be able to help you get one online, please click here for details about our prescription service, it costs $10 USD (it’s free of charge if you have a photo of your used medication bottle/pack with your information clearly printed on it).
• You will be asked to upload a copy of your prescription (or a photo of your used medication bottle/pack) on the checkout page. If you don’t have a prescription, please add our prescription service when choosing shipping on the checkout page. Please email us or talk to our friendly live chat staff if you have any questions.

Tariffs & Customs Duties are paid by us in advance only in the case of the US. US customers will not have to pay anything at the time of delivery. In most other countries, personal medicine imports are exempt from customs duties and VAT (there is nothing to pay). However, a few countries (e.g. UK and France) impose them, and the customer is responsible for paying them in such countries (usually online on the shipping company’s website before the delivery), they are usually about 15%.

You will receive by email a tracking number and a link to the shipping company’s tracking webpage within 1 to 2 days after payment completion. You’ll also be able to check your order’s tracking information when you log into your account page on the FixRx site.

The order limit is 6 months worth of treatment, this most of the time means 6 bottles/boxes of medication that you can purchase per order. Please note that since almost all countries allow a maximum of 3 months worth of treatment per package, if you order more than 3 months worth of treatment, we will ship your order over 2 packages with a 4 weeks wait time between them. You’ll be charged for the shipping of one package only (you’ll get free shipping on the second package).