Frequently Asked Questions

How secure and reliable is shopping on the FixRx site ?

We have been doing this for the past 7 years, and our reputation at FixHepC can be easily checked online.

Do I need a prescription to buy medication on the FixRx site?

We require a doctor’s prescription to ship medication to all countries. If you don’t have a prescription, we may be able to help you get one online, please click here for details about our prescription service, it costs $10 USD (it’s free of charge if you have a photo of your used medication bottle/pack with your information clearly printed on it). You will be asked to upload a copy of your prescription (or a photo of your used medication bottle/pack) on the checkout page. If you don’t have a prescription, please add our prescription service when choosing shipping on the checkout page. Please email us or talk to our friendly live chat staff if you have any questions.

Do I get any guarantee that I will receive my medication after placing my order?

Yes, we offer full money back delivery guarantee on all orders placed on FixRx. If your medication package fails to be delivered due to no fault of your own, we will send you a substitute package absolutely free, or you will receive 100% refund of your payment. For more details about our delivery guarantee, please click here.

How long will delivery take?

We ship medicines using DHL Express or FedEx, and delivery time is 4 to 5 days from the time of payment completion (given delays at customs do not occur, they rarely do).

Which payment methods do you accept?

We accept Local bank transfers (within the USA, UK, Switzerland, EU, Australia, New Zealand, Singapore) & Bank wire transfers (from any country) & Bitcoin. When you choose a payment method on the checkout page, you will see easy instructions on how to pay. You will also receive these instructions in your order confirmation email.  Please talk to our friendly live chat 24/7, or contact us by email if you require any assistance.

Are the medicines you supply authentic?

We source all medicines strictly from government and pharmaceutical companies authorized distributors, and we only use manufacturers who have US FDA cGMP certification (current good manufacturing practice).

How are brand name (originator) drugs much cheaper if they are authentic?

Brand name (originator) medicines are sourced from countries where medicine prices are low. They are the same medicines marketed by the same brand name manufacturers but priced at a discount for lower income countries.

Which countries do you deliver to?

Please see this list of all the countries we are able to deliver to with full money back delivery guarantee.

Do you deliver to the USA?

Yes, we deliver both brand name and generic medicines to all states in the US with full money back delivery guarantee. However, we use FedEx or DHL Express (delivery takes 3 to 5 days) only if the customer uploads a copy of his/her passport at checkout, otherwise, we use USPS Express (delivery takes 8 to 15 days). The cost is $29 USD either way.

Do you deliver to all EU countries?

We can deliver the vast majority of brand name (originator) medicines to all EU Countries with full money back delivery guarantee. However, we can not deliver most generic medicines to most EU countries (please see our country list to learn which EU countries we can ship generic medicines to, or send us an inquiry by email). Customers from most EU countries trying to order most generic medicines will see a message on the Checkout Page informing them that their order can not be completed.

What is the shipping cost?

We use FedEx or DHL Express to ship and the cost is $29 USD for the vast majority of countries.

Will I be able to track my package?

Yes, you will receive by email a tracking number and a link to the shipping company’s tracking webpage within 2 business days after payment completion. You’ll also be able to check your order’s tracking information when you log into your account page on the FixRx site.

Do you accept prescriptions from any country written in any language?

Yes we do, as long as it’s an official doctor’s prescription.

Is my information protected?

We take your privacy very seriously, do not share your information, and apply best practices to keep it safe. Please see our Privacy Policy page for more details.

What is the expiration date on the medicines that you supply?

All the medicines we supply will have at least 6 months until expiration (typically 1 to 2 years) when you receive them.

Is there a limit on the quantity of medication I can buy?

There is a limit of 3 bottles/packs you can buy per order because almost all countries allow only 3 months worth of medication per shipment. If you need 3 bottles/packs of two different medications (6 bottles/packs in total), please place two separate orders as they will be shipped separately. The only countries that allow more than 3 bottles/packs per shipment are the UK and Taiwan.

How can I make sure that the generic medications you supply are of high quality?

We source our generic medications from Indian companies with US FDA cGMP (Good Manufacturing Practices) or EU GMP or WHO GMP certification only. This certification means that these companies are authorized by the US FDA or the EMA to sell their generic medications in the United States or the EU. We do not supply any medication produced by companies who do not have this certification.

What happens after ordering?

Within 48 hours of payment completion, you will be provided with  a tracking number to follow the progress of your shipment until it’s delivered.

Do I receive an invoice for my order?

Yes, you will receive an invoice by email.

Will I pay any taxes when I receive my medication package?

Medicines are exempt from import duties (e.g. VAT) in the majority of countries, however very few countries (such as the UK and Romania) sometimes impose a typically small amount, and you’re responsible for paying it if you live in these countries.

Where is FixRx Buyers Club based?

FixRx Buyers Club is based in Gurugram, India and was founded by the Australian doctor James Freeman who is the company’s managing director and medical consultant. Dr. Freeman is also the founder of FixHepC Buyers Club which was established back in 2014 to help patients with the Hepatitis C virus access the new (but still frightfully expensive) drugs that had just reached the market.