Frequently Asked Questions

We have been doing this for the past 7 years, and our reputation at FixHepC can be easily checked online.

We require a doctor’s prescription to ship medication to all countries. If you don’t have a prescription, we may be able to help you get one online, please click here for details about our prescription service, it costs $10 USD (it’s free of charge if you have a photo of your used medication bottle/pack with your information clearly printed on it). You will be asked to upload a copy of your prescription (or a photo of your used medication bottle/pack) on the checkout page. If you don’t have a prescription, please add our prescription service when choosing shipping on the checkout page. Please email us or talk to our live chat staff if you have any questions.

We ship medicines using USPS or DHL Express (depending on the receiving country), and delivery takes 5 to 12 days after shipping.

Yes, we offer 100% money back delivery guarantee on all orders placed on FixRx. If your medication package fails to be delivered due to no fault of your own, we will send you a substitute package absolutely free, or you will receive 100% refund of your payment. For more details about our delivery guarantee, please click here.

We accept Local bank transfers (within the USA, UK, Switzerland, EU, Australia, New Zealand, Singapore) & Bank wire transfers (from any country) & Bitcoin. When you choose a payment method on the checkout page, you will see easy instructions on how to pay. You will also receive these instructions in your order confirmation email.  Please contact us by email or talk to our live chat staff if you require any assistance.

All medicines are sourced directly from pharmaceutical manufacturers in India to ensure authenticity, and we only use manufacturers who have US FDA cGMP (current good manufacturing practice) certification.

Please see this list of all the countries we are able to deliver to with full money back delivery guarantee.

Yes, we deliver to all states in the US with 100% money back delivery guarantee. A copy of the customer’s driver license or ID is required to comply with US customs requirements.

Yes, we deliver to all EU countries with full money back delivery guarantee. However, the shipping cost is high (€440 EUR per 3 bottles of medication) and the delivery time is 30 to 35 days due to the difficult logistics involved as the EU does not allow direct medication imports from India. Please contact us by email if you have any questions before placing your order.

We use Express Mail only and the cost is $29 USD to the vast majority of countries.

Yes, you will receive by email a tracking number and a link to the shipping company’s tracking webpage within 2 business days after payment completion. You’ll also be able to check your order’s tracking information when you log into your account page on the FixRx site.

Yes we do, as long as it’s an official doctor’s prescription.

We take your privacy very seriously, do not share your information, and apply best practices to keep it safe. Please see our Privacy Policy page for more details.

All the medicines we supply will have at least 6 months until expiration (typically 1 to 2 years) when you receive them.

There is no limit on the number of medicine bottles you can buy per order, but since almost all countries allow the import of only 3 bottles of medication per package for personal use, if you order more than 3 bottles at once, we will ship your order over multiple packages with 10 days of wait time between them, and you will only be charged for the shipping cost of one package.

We source our generic medications from Indian companies with US FDA cGMP (Good Manufacturing Practices) or EU GMP or WHO GMP certification only. This certification means that these companies are authorized by the US FDA or the EMA to sell their generic medications in the United States or the EU. We do not supply any medication produced by companies who do not have this certification.

Within 48 hours of payment completion, you will be provided with  a tracking number to follow the progress of your shipment until it’s delivered.

Yes, you will receive an invoice by email.

Medicines are exempt from import duties (e.g. VAT) in the majority of countries, however very few countries (such as the UK and Romania) sometimes impose a typically small amount, and you’re responsible for paying it if you live in these countries.

No, we specialize in high quality generic medicines only. If you need brand name medicines, you can visit reliable websites such as ‘Import Pharmacy‘.

FixRx Pharma is based in Gurugram, India and was founded by the Australian doctor James Freeman who is the company’s managing director and medical consultant. Dr. Freeman is also the founder of FixHepC Buyers Club which was established back in 2014 to help patients with the Hepatitis C virus access the new (but still frightfully expensive) drugs that had just reached the market.